Please read this first!
“Adventureous activities have a danger of personal injury or death.
You should be aware of and accept these risks and be responsible for your own actions and involvement.”
We recommend that you take out suitable insurance that covers your chosen activity.
Also please note that if the weather conditions are too severe then for safety reasons our plans may need to be changed at short notice and in rare circumstances the activity may be postponed or cancelled.
Adventurous activities can lead to personal injury or death. You accept these risks. You act responsibly.
We may need to change our plans if the weather is too bad.
* a responsible adult must accompany any under 18 year old
Booking Terms and Conditions
Please read these booking conditions carefully, they are an important part of your contract for your activity. These conditions of booking and information on this website set out the terms on which you contract with us. They shall be governed by and construed in accordance with English law, being subject to the jurisdiction of the Courts of England and Wales. No variation shall be of any effect unless in writing and by the authority of us.
English law applies.
1. You pay a deposit
Before you book we will agree the services you require, the time, the place and the cost. Once agreed, you must accept on behalf of all of your party the terms of these conditions of booking and pay a deposit of 20% of the total cost. We will send you a confirmation invoice detailing the agreement and how to pay the deposit. This deposit secures our services for the agreed activity. The deposit paid in respect of each activity is accepted as a first instalment of the charge. A further invoice and details of how and when to pay the balance will be forwarded to you normally within two weeks of receipt of your booking. The contract is made between us when you pay the deposit.
You pay a deposit to secure our services and that also signifies you accept these conditions.
2. You pay the balance
The balance of the price must be paid 28 days before the activity date, unless otherwise agreed. If you book within the balance due period you must pay the full activity price at the time of booking. If the balance is not paid in time we reserve the right to cancel your activity, and retain your deposit. Please note that we do not send a reminder, and receipts are issued only on request by email.
You pay the balance, usually 28 days before the activity commences.
3. If you change your booking
If after your booking has been confirmed you wish to transfer to a different activity, date or location, we will make every effort to satisfy your requirements provided that written notification (email) is received from the person who made the booking, not later than the date on which balance of the original activity price is due for payment. Alterations made within the balance due period will be regarded as a cancellation by you of the original activity. If after your booking has been confirmed you are unavoidably prevented from proceeding and wish to transfer your confirmed booking to another suitable person, you can do so. You, as transferor of the activity, and the transferee shall be jointly and severally liable to us for the payment of the balance due, together with all additional charges of whatever sort imposed by the suppliers providing component parts of your activity.
We’ll do our best to accommodate changes but it might cost more.
4. If you cancel your booking
Should you, or any member of your party, be forced to cancel your activity booking you must do so in writing by the person who made the booking. Alternatively, you may advise by e-mail. A cancellation will take effect from the date that written notice is received. All such cancellations will be subject to a charge of a percentage of the total activity price, and the following scale indicates the maximum which will be charged in any circumstance.
- 29 days or more: Deposit
- 28- 22 days: 50%
- 21- 15 days: 75%
- 14 days or less: 100%.
If you cancel there will be a charge.
5. Rights of admission
We reserve the unconditional right to refuse a booking or to debar a person from an activity in the event of conduct which in our reasonable opinion is likely to cause distress, damage or annoyance to guests, employees, property or to any third party. This includes any guest who fails to advise us of a medical condition or of a disability which prevents their full participation in an activity programme. If we are not informed in this way we cannot be held responsible for any inconvenience or costs incurred by you and this may include our refusal to complete your activity arrangements. Cancellation charges of 100% would apply in these circumstances. Smoking is only permitted where it does not cause distress or annoyance to others and will not be permitted if there is a significant fire risk in the activity area.
We expect people to behave respectfully and tell us about all medical conditions.
We’d prefer you not to smoke but if you must then please consider others and your surroundings.
The information given on this website about dates, times and itineraries has been carefully checked and we believe it is correct at the time of publication. We reserve the right to make changes and where they occur we will tell you as soon as we are aware. Descriptions are provided by us in good faith and every care is taken to ensure accuracy. Between publication and your activity, changes can and do occur. We feel it is right to let you know that advertised facilities may be subject to change by the various suppliers concerned. There may be occasions when an advertised facility or activity is not available during your own activity. This may be due to insufficient numbers, weather, operational or maintenance reasons. We cannot guarantee that any specific leader or number of guests or leaders will be present on any activity at any particular time.
Things may change, but that’s part of the adventure!
7. If we alter your activity
Although unlikely, we may need for various reasons, e.g. weather, local conditions, etc. to alter (rather than cancel) an activity. If we have to alter your activity we will, if possible, advise you before departure, but we are not obliged to do so or to pay you compensation.
We’ll try to let you know about any changes beforehand.
8. If we cancel your activity
We make every endeavour to operate all of our activities. If we have to cancel your activity before the date, you will have the choice of taking an alternative activity (and where this is of a lower price we will refund the difference) or withdrawing from the contract and accepting a full refund of all monies paid. We shall not cancel an activity after the date the payment of the balance becomes due unless you default in the payment of an outstanding balance or unless it is necessary to do so as a result of force majeure. Force majeure means unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid, examples of which are war or threat of war, riots, civil strife, terrorist activities, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions, level of water in rivers or other similar events beyond our control.
We’ll do our best to run the advertised activity but if we can’t run it then we’ll give you a refund unless the reason for cancellation is outside of our control.
9. Our responsibility
We recognise that adventurous activities have a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions. Other than as set out above, and as is detailed elsewhere in these conditions of booking, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of any activity arrangements booked with us.
Adventurous activities may lead to personal injury or death. You accept these risks. Please be careful.
10. Parental responsibility
Parents or guardians undertake to accept full responsibility and supervision of and for their children at all times.
We don’t take those aged under 18 years unless accompanied by a responsible adult.
11. Our complaints procedure
If you have a complaint during your activity you must notify our leader or local representative immediately and they will do their best to resolve the problem. Should it not be possible to resolve your complaint there and then, you should write (email) us. This must be received no later than 28 days after your activity. Full details should be provided. No claim or complaint will be entertained unless you follow this procedure. All complaints that are received are thoroughly investigated and participants are kept informed. Sometimes investigations can take time, especially when awaiting a response from suppliers. We aim to settle all complaints amicably.
We’ll try and deal with any complaint quickly and amicably.
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